we cover a wide spectrum of tools to drive your customer service

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Support platforms & channels

GORGIAS
SHOPIFY
SHIPSTATION
SHIPBOB
KLAVIYO
WHATSAPP
FACEBOOK
INSTAGRAM

Dedication Agents Are Certified Experts Trained And Proficient In These Platforms To Provide A Full Spectrum of E-commerce

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supporting you from zero to scale

issues that
we cover

3PL AUDITING
‍
ADDRESS UPDATES
‍
CANCELLATION POLICIES
‍
CHArGEBACK RESPONSES
‍
CONDITIONAL REFUNDS
‍
DAMAGED ORDER REVIEW
‍
DATA AND REPORTING
‍
EXCHANGE POLICIES
‍
ORDER ESCALATIONS
‍
ORDERS LOST IN TRANSIT
‍
PRE-PAID RETURN LABELS
‍
QUALITY ASSURANCE
‍
RETURN TO SENDER ORDERS
‍
RMA APPROVALS
‍
SHIPPING AND DELIVERY
ASSISTANCE
‍
USER MAKE GOODS
‍
‍

We're the lewis hamilton to gorgias f1 mercedes

WE DRIVE GORGIAS

DASHBOARD SETUP

Optimization for views, macros, rules, triggers

CHAT FEATURE

Setup self service options for customer order tracking

HELP CENTER CONTENT

Frequently asked questions to give self serve content

3RD PARTY INTEGRATIONS

Integrate your favorite tools to give customers robust service

CONTACT US

make customer service proactive not reactive

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