You did it! You blew your business up and you finally have that “nice to have problem” you talked about when you first started - you need more resources to run the ship. But you need these resources yesterday and because this is your first time hiring, you’re a bit more cost conscious. We get it. We didn’t build our company to be a burden to ecommerce entrepreneurs. We built Dedication Agents to be a compliment to you. And so while we offer the highest quality resources at the lowest price on the internet, we also don’t take WEEKS to onboard you - it’s days, if not hours. Here’s what you can expect from us.
Our journey together begins with a collaborative kick-off call involving both your team and our dedicated agents. During this call, we work together to define or refine the core deliverables and timeframes within your contract's scope of work. It's an opportunity to openly discuss expectations, communication preferences, and any potential challenges on the horizon.
Following the kick-off call, our dedicated team gets to work setting up the necessary platforms according to your specific deliverables. This involves configuring settings and macros within our centralized dashboard, providing you with a user-friendly reference for your account.
Before we hand over the reins of your support operations, we conduct comprehensive internal testing and audits. This step is pivotal to ensure that the work aligns precisely with the details you told us you wanted, guaranteeing a seamless experience for your customers.
At this juncture, we reconnect with you through email or phone to confirm the readiness of your helpdesk. While we'll be managing it on your behalf, your involvement is key to this confirmation process. You're encouraged to simply review the output summary we provide you to ensure it lines up with your expectations.
Should you choose to inspect the helpdesk, we provide ample time for your review. If your review extends beyond a week, we initiate weekly follow-ups to ensure that your feedback and requests receive our prompt attention.
Client approval marks the official start of our support services. Typically, it involves a confirmation that everything meets your satisfaction. We maintain open communication during this phase, documenting our interactions for your future reference.
With your approval in place, your support operations are now officially underway. Roles and responsibilities are clearly defined, providing you with a straightforward process to report issues or seek assistance.
Behind every successful client onboarding process is a commitment to continuous improvement. We value feedback from clients like you and regularly conduct internal reviews to drive ongoing enhancements that refine the onboarding process over time.
Rest assured that the handling of your sensitive information, including login credentials, is conducted with the highest levels of security and confidentiality, following stringent protocols.
The client onboarding process is more than just a checklist; it's a dynamic collaboration between our team and yours. We're here to ensure that your support operations start off on the right foot. We’re also here to ensure your support operations don’t take weeks just to find a resource and weeks to onboard them either. You’ve built an ecommerce engine that has gained momentum, Dedication Agents is here to turbo charge it.
